Customer service NEW

SummaryLong-Term Customer Support Specialist for Shopify Fashion Dropshipping Stores (EU Hours)
Hi! I'm Maarten. I run multiple Shopify dropshipping stores in the fashion space. Business is growing, and we're now looking for one dedicated customer support specialist to take over our daily inbox — for the long haul.
What you'll do
You'll handle the daily flow of customer emails for our stores: returns, delivery time questions, order changes, product questions, complaints, and general support. We don't use a helpdesk tool — everything runs through Gmail/Outlook, so you need to be comfortable working clean and organized straight from an inbox.
You'll work with Shopify (orders, refunds, tracking) and translation tools when needed.
What we expect

Reply to customers within 1–2 hours during EU office hours (CET, roughly 9:00–18:00).
Professional, friendly, on-brand tone — fashion customers expect a certain level of care.
Solid English writing.
Strong translation skills — you must be confident using translation tools (DeepL, Google Translate, ChatGPT, etc.) to reply accurately and naturally to customers in multiple languages. We sell across different markets, so messages should never read like a rough machine translation.
Knowing your way around standard dropshipping situations: long shipping times, "where is my order", lost packages, return requests, sizing issues, refund flows, etc.

Who we're looking for

Proven experience doing customer support for dropshipping stores — fashion experience is strongly preferred.
You already know what good templates look like, how returns are usually handled in dropshipping, and how to de-escalate a frustrated customer.
Detail-oriented, fast, reliable, and proactive (you flag patterns, not just answer tickets).
You want a long-term relationship. We don't want to onboard a new person every few months — we want one person to grow with us.

Loom video
I recorded a Loom that walks through exactly how our process works and what you'd be doing day to day. Please watch it before applying so you know what you're signing up for: www.loom.com (real link will be shared on request / in chat)
To apply, include in your message:

Start your message with the codeword: Fashion2026 (so I know you actually read this).
Concrete examples of dropshipping stores you've supported before — bonus points for fashion stores. Brand names, what you did, how long.
Your weekly availability and time zone.
Confirmation that you've watched the Loom and that you're open to a long-term role.

Messages without the codeword or without real dropshipping experience will be skipped.
Looking forward to meeting our next teammate.
— Maarten

• Date Posted: Posted 2 day ago
• Expiration date: July 26, 2026
• Location: Remote
• Job Title: Customer service
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